Refund policy

RETURNS & REFUNDS


Thank you for shopping with us! Because our products are custom-printed and made to order, please review our policies regarding returns, replacements, and refunds carefully.

1. Damaged, Defective, or Misprinted Items
If you receive an item that is damaged, defective, or misprinted, we will happily provide a replacement or a full refund.

To be eligible for a replacement or refund, you must:

  • Submit your request within 7 days of delivery.

  • Provide an unboxing video, clear photos of the defect/damage, and pictures of the original outer packaging.

  • Ensure the item was not damaged during opening (e.g., cuts from scissors or sharp tools). Unboxing videos and images of the courier cover are required to verify these cases.

Note: Requests submitted after 7 days, or claims missing an unboxing video where the cause cannot be independently verified, are not eligible for free replacements or refunds.

2. Package Damage Upon Delivery
If your package arrives with visible damage to the outer packaging, please ask the delivery agent to note the damage in their official delivery remarks before accepting it. This allows us to claim compensation from the courier service and process your replacement smoothly.

3. Sizing & Wrong Items (Non-Defective Returns)
Because each product is custom made for your order, we do not accept returns or exchanges for wrong sizes ordered or simple mind-changes.

  • Please double-check our size charts before placing your order.

  • Standard apparel items may have a measurement tolerance of $\pm0.5\text{ inches}$, which is standard in garment manufacturing and does not qualify as a defect.

4. Lost or Delayed Shipments
If a package is lost in transit, a full refund or free replacement will be issued once the courier status officially confirms the item is lost. If your delivery is delayed and has not been attempted within 15 days (Air) or 20 days (Surface), you may choose to have a new item reproduced and re-shipped, or receive a full refund.

5. Color Matching
We use industry-leading digital printers (Direct-to-Garment). While we aim for the highest accuracy, final printed colors on fabric may vary slightly from the digital design displayed on screen. Minor color variations are normal and are not considered manufacturing defects.

How to Request a Return or Replacement
To open a request, please contact our customer support team (salzylife@gmail.com) within 7 days of receiving your package with your order number, unboxing video, and supporting photos. Once approved, replacements ship within 2–3 business days, or refunds will be issued to your original payment method.